Instruments and Systems: Monitoring, Control, and Diagnostics Annotation << Back Methods and models for constructing a unified information technology complex in the modern energy retail business Shkrablyak A.S. Article is devoted to developing models, methods and means of improving information management in retailing activities, and a unified information technology complex in the modern energy retail business. Key words: method, model, information technology, complex, improving. E-mail: evglogi@mail.ru.