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Instruments and Systems: Monitoring, Control, and Diagnostics

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Development of Information System Services for Analyzing and Processing the Incoming Document Flow
N.B. BAKANOVA

The article considers the issues of creating application services for analyzing the data processing of the incoming fl ow of management
documents of a large manufacturing organization. Based on the analysis of the data, it is concluded that they are a valuable information
resource refl ecting the main processes of the organization. The article examines the possibility of using this resource to identify problems
associated with the implementation of management or production tasks. It is shown that problem identifi cation should be carried out on
the basis of specially developed services that provide regular monitoring of the data processing of the incoming document fl ow. The article
substantiates the choice of multi-criteria data analysis due to the need to take into account many criteria. A demonstration of the development
is shown on a prepared set of criteria, the data for which can be obtained from the document management system. A control example is
prepared and the calculation of assessments by criteria based on the selected methodology is given. A graphical representation of the result
allows you to clearly determine the direction of work that has the highest probability of problem situations.
Keywords: automated control systems, information flows, management activities, support for management decision-making, intelligent
software services.


DOI: 10.25791/pribor.12.2024.1544

Pp. 17-24.

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