Instruments and Systems: Monitoring, Control, and Diagnostics Annotation << Back Integrated service management system of the infocommunication company V.A. BULANOV, T.A. BULANOVA, P.A. SUKHININ The problem of building a service management system in telecommunication companies is considered. Requirements for such a system are formulated, possible ways of implementation are considered. The possibilities of the IBM Notes / Domino environment for building a service management system and its practical implementation are considered. The advantages and limitations of the developed service management system are analyzed. Keywords: Service management system, telecommunication company, IBM Notes / Domino. DOI: 10.25791/pribor.09.2018.185 Contacts: E-mail: vb001@rambler.ru Pp. 01-08.